Customer Information

Customer Information

Returns & Exchanges

At NEON American Clothing, every item is made-to-order just for you — this helps reduce waste and create unique pieces.

We cannot accept returns for change of mind.

If something is wrong:

  • Faulty, damaged, or incorrectly described items are eligible for replacement or refund.

  • Email us at hello@NEON-Clothing.com within 30 days of delivery.

  • Include your order number and photos if possible.

Item condition for returns:

  • Unworn, unwashed, and in the same condition as received.

  • All original tags and packaging included.

Delivery Information

Worldwide Shipping:
We ship globally — from the U.S. to Europe, Asia, Australia, and beyond.

Delivery Times (estimates, production not included):

  • U.S. Standard Shipping: 5 days avg; 95% in 7 days

  • Priority Shipping: 7–10 days avg; 95% in 15 days

  • Express International Shipping: 5–7 days avg; 95% in 10 days

  • Economy/Standard International Shipping: 25 days avg; 95% in 30 days

Shipping Costs:

  • Calculated at checkout based on weight, quantity, destination, and selected service

  • No hidden fees — total is shown before purchase.

Tracking:

  • All orders include tracking so you can follow your parcel.

International Orders:

  • Local customs duties, taxes, or import fees may apply and are the customer’s responsibility.

Contact Us

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✨ We appreciate your patience while we craft your order with care — it’ll be worth the wait! ✨